Privacy policy

1 · ABOUT THIS POLICY

This policy explains what we do with information about you when you buy from us, browse this website, sign up to our emails, or get in touch.

It is written to be read, not to be survived. If anything in it is unclear, email us and we will explain it.

We are the controller of the information described here. That means we decide what is collected and what happens to it, and we are responsible for it.

This policy sits alongside our Cookie Policy, which covers what is stored on your device and why. Where the two touch, they are written to agree.

2 · WHO WE ARE

Tikveš London Ltd
11 Redan House
23 Redan Place
London
W2 4SA
United Kingdom

Registered in England and Wales, company number 07356331.
VAT registration number 227226129.

info@tikveslondon.uk

Email is the way to reach us about anything in this policy. It goes to a person.

3 · THE INFORMATION WE HOLD

Depending on what you do, we may hold:

Your name, your delivery address, your billing address, your email address and, if you give us one, your phone number.

Any delivery instruction you give us, including a safe place at your address where you would like your order left if you are out.

What you ordered, what you paid, when, and anything that happened afterwards, including cancellations, returns, refunds and claims under our guarantee.

Your confirmation that you are 18 or over.

Anything you write to us, and anything we write back.

If you create an account, your login details and any preferences you save.

Information about how you used this website. Your IP address, your device and browser, the pages you looked at and how you arrived. Our Cookie Policy covers this in detail.

If you sign up to our emails, the fact that you signed up, where you signed up, when, and whether you have opened or clicked since.

WE DO NOT HOLD YOUR CARD DETAILS. When you pay, your card information goes directly to the payment provider. It does not reach us and we could not see it if we wanted to. We are told whether the payment succeeded and we are shown the last four digits and the card type, so that we can match a refund to the right payment.

4 · WHERE IT COMES FROM

Almost all of it comes from you, when you order, sign up, create an account or write to us.

Some of it is collected automatically by this website and the cookies described in our Cookie Policy.

Some of it comes back to us from the companies that work for us. The payment provider tells us whether a payment went through. The delivery company tells us what happened to your parcel.

5 · WHAT WE USE IT FOR, AND WHY WE ARE ALLOWED TO

UK data protection law requires us to have a lawful basis for each thing we do with your information. This section sets ours out.

TO TAKE AND FULFIL YOUR ORDER. Your name, address, contact details, delivery instructions and order details, so that we can accept the order, take payment, pack it, hand it to the delivery company and deal with anything that follows.
Lawful basis: performance of our contract with you.

TO CONFIRM YOU ARE 18 OR OVER. Your confirmation at checkout.
Lawful basis: compliance with a legal obligation, and our legitimate interest in not supplying alcohol to a person under 18.

TO TAKE PAYMENT AND HANDLE REFUNDS. Payment confirmations and refund records.
Lawful basis: performance of our contract with you.

TO KEEP THE RECORDS THE LAW REQUIRES US TO KEEP. Sales records, VAT records and accounting records.
Lawful basis: compliance with a legal obligation.

TO ANSWER YOU. Anything you send us, and our reply.
Lawful basis: performance of our contract with you where it concerns an order, and our legitimate interest in answering people who contact us where it does not.

TO SEND YOU MARKETING EMAIL. Your email address and how you have engaged with what we have sent.
Lawful basis: your consent. Section 7 covers this.

TO RUN AND PROTECT THIS WEBSITE. Technical information, security logs, and checks against fraudulent or abusive use.
Lawful basis: our legitimate interest in keeping the site working, keeping it secure, and not being defrauded.

TO UNDERSTAND HOW THE SITE IS USED AND IMPROVE IT. Information from analytics cookies.
Lawful basis: your consent, given through the cookie banner.

TO DEAL WITH A LEGAL CLAIM. Whatever is relevant to it.
Lawful basis: our legitimate interest in defending or bringing a claim, and compliance with a legal obligation where one applies.

WHERE WE RELY ON LEGITIMATE INTERESTS, we have considered whether our reason outweighs your rights, and we think it does in each case above. You can disagree, and section 12 tells you how to object.

6 · AGE

We sell alcohol only to people aged 18 or over. You confirm your age when you order, and anyone who takes your order in for you at the delivery address must be 18 or over.

We do not sell to children and this website is not meant for them. If you believe a person under 18 has given us their information, email us and we will delete it.

7 · MARKETING EMAIL

We send marketing email only to people who asked for it. There is no other route onto our list.

Every marketing email carries a one-click way to stop. Stopping is immediate and you never have to give a reason.

When you unsubscribe we keep a record that you did. That record exists so that you are not added back by accident. It is the smallest amount of information that will do the job, and we do not use it for anything else.

Unsubscribing from marketing does not stop the emails we have to send you about an order you have placed. Those are not marketing and you cannot opt out of them while an order is live, because we would have no way to tell you what is happening to it.

WE DO NOT SELL YOUR INFORMATION AND WE DO NOT RENT IT. We do not pass your details to another company so that they can market to you. This is not a promise we are making because the law requires it. It is a promise we are making because we think the alternative is unacceptable.

8 · COOKIES AND THIS WEBSITE

Our Cookie Policy explains what is stored on your device, what each thing does and how to refuse it.

The short version. The cookies that make the shop work are set because without them there is no shop. Everything else, including anything that measures how you use the site, is set only if you agree, and you can change your mind.

9 · WHO ELSE SEES YOUR INFORMATION

We keep the list of companies short on purpose. Each one is here because the shop cannot run without it.

SHOPIFY, which runs this website, our checkout and our order records.

OUR PAYMENT PROVIDERS, who take your payment. They receive your card details directly. We do not.

KLAVIYO, which sends our email, both order emails and marketing email.

DHL eCOMMERCE UK, which delivers your order. They receive your name, your delivery address, your contact details and any safe place instruction you have given us. They need all of it to get the parcel to you.

OUR ACCOUNTANT, for the records the law requires us to keep.

OUR PROFESSIONAL ADVISERS, including our solicitor, where we need advice.

PUBLIC AUTHORITIES, where the law requires us to hand something over, or where we need to in order to defend a legal claim.

Everyone in this list acts on our instructions and may use your information only for the job we have given them. Nobody in this list is allowed to use it for their own marketing.

If we ever sell the business or merge it, your information would move with it. We would tell you, and this policy would continue to apply until it was replaced by one that is no worse for you.

10 · WHERE YOUR INFORMATION GOES

Some of the companies above are based outside the United Kingdom, or store information outside it. Shopify and Klaviyo both do.

Where information leaves the UK, we rely on the transfer mechanisms recognised under UK data protection law, which in practice means the International Data Transfer Agreement or the UK Addendum to the European Commission's standard contractual clauses, together with the safeguards those require. Our understanding is that Shopify and Klaviyo both operate on that basis. We have not independently audited it.

You can ask us what mechanism applies to a particular company and we will tell you what we know.

11 · HOW LONG WE KEEP IT

ORDER, PAYMENT AND VAT RECORDS. Six years from the end of the financial year the order falls in. HMRC requires VAT records to be kept for six years and we are not able to shorten that.

YOUR ACCOUNT, if you have one. Until you close it. The order records attached to it are kept for the six years above.

MARKETING SIGNUP. Until you unsubscribe. After that we keep only the record described in section 7, so that you are not added back.

EMAILS AND ENQUIRIES THAT DO NOT CONCERN AN ORDER. Two years.

WEBSITE AND ANALYTICS INFORMATION. As set out in our Cookie Policy.

ANYTHING CONNECTED TO A CLAIM OR A DISPUTE. Until it is resolved and any period for bringing a further claim has passed.

When a period ends we delete the information or strip out anything that identifies you. Where something is held in a backup we cannot reach immediately, it goes when the backup is next replaced.

12 · YOUR RIGHTS

You have the following rights over the information we hold about you. They are not absolute, and in a few situations the law lets us refuse. If we refuse, we will say so and explain why.

TO SEE IT. You can ask for a copy of what we hold about you.

TO CORRECT IT. If something is wrong or incomplete, you can ask us to fix it.

TO HAVE IT DELETED. You can ask us to delete it. We cannot delete the records the law requires us to keep, so a deletion request on a past order usually means we delete everything except those.

TO RESTRICT WHAT WE DO WITH IT. You can ask us to hold it but stop using it, for example while we look into a correction you have asked for.

TO OBJECT. Where we are relying on legitimate interests, you can object and we have to stop unless we can show a good enough reason to continue.

TO STOP MARKETING. This one is absolute. Object and we stop, with no reason needed and nothing to justify.

TO TAKE IT WITH YOU. Where we hold information because you gave it to us and we are using it under a contract or your consent, you can ask for it in a form you can pass to somebody else.

TO WITHDRAW CONSENT. Where we relied on your consent, you can withdraw it at any time. That does not make anything we did before you withdrew it unlawful.

WE WILL NOT TREAT YOU WORSE FOR USING ANY OF THESE RIGHTS.

13 · HOW TO USE THOSE RIGHTS

Email info@tikveslondon.uk and say what you want. You do not need to use any particular form of words.

We reply within one month. If a request is complicated we can take up to two months longer, and if we need to, we will tell you inside the first month and say why.

We may need to check you are who you say you are before we act, particularly where a request would give someone a copy of your information. We will ask for the least we can get away with.

This costs you nothing. We can only charge where a request is clearly excessive or is being repeated to make a point, and we would tell you before charging anything.

14 · IF YOU ARE UNHAPPY

Email us first. Say what went wrong. We will look at it again and reply.

You do not have to come to us first, and you can complain to the Information Commissioner's Office at any point. The ICO is the UK regulator for this and its service is free. It is at ico.org.uk, and its helpline number is on that site.

Complaining to the ICO does not stop you doing anything else the law allows.

15 · KEEPING IT SAFE

We keep the number of people who can see your information small, we use suppliers who take security seriously, and we do not hold things we do not need.

Nobody can promise perfect security and we are not going to. What we can say is that we do not hold your card details, and that the most sensitive thing you give us never passes through our hands.

Please do not send us anything confidential by email that you would not want read by someone else. Email is not a secure channel.

16 · CHILDREN

This website is not for people under 18 and we do not knowingly collect information about them. If you think we have, email us and we will delete it.

17 · AUTOMATED DECISIONS

We do not make decisions about you by automatic means alone, and we do not profile you in any way that produces a legal effect or something similarly significant.

Our payment providers run automated fraud checks on transactions, which can result in a payment being declined. If that happens to you and you think it is wrong, email us and a person will look at it.

18 · CHANGES TO THIS POLICY

We may change this policy. The version that applies to your order is the one published when you placed it.

Where a change matters to you, we will tell you rather than quietly updating the page.

This policy was last updated on 25 August 2026.

19 · HOW TO CONTACT US