Delivery

Wherever you are, from Cornwall to the Highlands to the Isle of Man, your wine is on its way.

We deliver with DHL eCommerce UK. One service to every address. Tracked from the moment it leaves us, left where you tell us if you are out, and packed to arrive whole.

Great Britain

England, Scotland and Wales, including the Scottish Highlands and Islands and the Isles of Scilly.

Destination	Delivery charge
England, including the Isles of Scilly	£10
Scotland and Wales, including the Highlands and Islands	£15
Orders of £100 or more	Free

• Order before noon on a working day and it leaves us that working day. After that, at a weekend or on a public holiday, the next working day.
• Most orders arrive within one to two working days of despatch. Allow up to five.
• The Highlands and Islands and the Isles of Scilly usually take one to three working days more.
• We email you tracking when it goes. DHL will contact you about the delivery and usually give you a window on the day.

Isle of Man

Destination	Delivery charge
Isle of Man	£30

• The £30 applies whatever your order is worth. There is no free threshold to the Isle of Man.
• Usually one to three working days more than the mainland.

Where we cannot deliver

We do not deliver to Northern Ireland, or to Jersey and Guernsey. We cannot deliver to BFPO addresses or to PO boxes, and we do not deliver anywhere else outside the places listed above.

If you order to an address we cannot reach, we cancel it and refund you in full. We tell you why.

At your door

No signature is needed. The driver delivers to you, or to anyone at your address who takes it in for you.

Out when we call? Tell us in the cart where to leave it. Somewhere secure at your address, out of sight and out of the weather. A rear porch, a shed, a covered side passage.

A safe place you choose is used at your own risk. Once the delivery record shows your order was left there, it counts as delivered.

If it was left somewhere you did not choose, that is our problem and not yours, and we put it right.

We do not leave orders with neighbours. Wine and spirits are age-restricted, and anyone taking your order in for you must be 18 or over.

If nobody is in

If you have given us a safe place, the driver uses it. If not, the driver tries again or leaves details of how to arrange delivery, and you can manage the delivery directly with DHL once you have your tracking, including changing the day.

If your order comes back to us because it could not be delivered, or because the address was wrong, we may ask you to pay for a second delivery. We tell you the amount first and you can take a refund instead.

If something arrives broken

Email info@tikveslondon.uk within 48 hours with your order number and photographs of the bottle and the outer box.

Photographs of the box matter as much as the bottle. They tell us what happened in transit.

Nothing needs to come back. We replace it or refund it, whichever you prefer.

We pack in double-walled cases with dividers, because glass travels badly and we would rather it did not break at all.

Changed your mind

Unopened bottles can be returned within 14 days of delivery. On a change of mind you arrange the return and you pay the postage.

A bottle that arrived damaged, or is faulty or corked, is different. You send nothing back and you pay nothing. Our Returns and our guarantee page has the full detail.

Prices

All charges include VAT. The delivery charge that applies to your order is shown at checkout before you pay.

There is no minimum order. One bottle, one case, or any mix of the two.

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