Delivery

We send every order within two working days. Order at a weekend or on a public holiday and the two days start from the next working day.

Once it leaves us, Royal Mail aims to deliver in two to three working days. That is Royal Mail's aim, not a guarantee.

Royal Mail sets no delivery aim for parts of the Highlands and Islands, the Isles of Scilly and the Isle of Man. Orders there can take a little longer.

We email you a tracking number the day your order leaves us. Tap the link in that email, or put the number into Royal Mail's Track your item page.

Royal Mail may also text or email you the day it expects to deliver.

We do not deliver to Northern Ireland, Jersey, Guernsey, BFPO addresses or PO boxes, or anywhere outside the UK.

If you order to an address we cannot reach, we cancel it and refund you in full, and we tell you why.

No signature is needed. Anyone at your address aged 18 or over can take it in.

Out when it comes? Tell us in the cart where to leave it. Somewhere secure at your address, out of sight and out of the weather. A rear porch, a shed, a covered side passage.

A safe place you choose is used at your own risk. Once the delivery record shows your order was left there, it counts as delivered.

If it was left somewhere you did not choose, that is our problem and not yours, and we put it right.

If nobody is in, Royal Mail may leave it with a neighbour. Wine and spirits are age-restricted, so whoever takes it in must be 18 or over.

If it can't be left, Royal Mail tries again the next working day. If it still can't deliver, it leaves a card and takes your order to its local Customer Service Point.

From there you can collect it, or rebook it for free, to your address, another address nearby, or your local Post Office.

Royal Mail holds it for 18 days. To collect it, bring the card they left and ID in the addressee's name. Whoever collects it must be 18 or over.

After 18 days it comes back to us. If an order comes back because it was not collected, or the address was wrong, we may ask you to pay for a second delivery. We tell you the amount first and you can take a refund instead.

Royal Mail limits how much wine and spirits go in one parcel. Up to six bottles of wine travel together. Spirits travel two bottles to a parcel.

A bigger order comes in more than one parcel, each with its own tracking number. You pay delivery once.

In double-walled cases with dividers, because glass travels badly and we would rather it did not break at all.

Email info@tikveslondon.uk within 48 hours with your order number and photos of the bottle and the outer box.

Photos of the box matter as much as the bottle. They tell us what happened on the way.

Nothing needs to come back. We replace it or refund it, whichever you prefer.

Unopened bottles can be returned within 14 days of delivery. On a change of mind you arrange the return and you pay the postage.

A bottle that arrived damaged, or is faulty or corked, is different. You send nothing back and you pay nothing. Our Returns and our guarantee page has the full detail.

There is no minimum order. One bottle, one case, or any mix of the two.

Your delivery address is the one on your order. Put it in at checkout. We can change it until your order leaves us, but not after.