Returns and our guarantee
Open it. Taste it. If it isn't for you, we put it right.
Our guarantee
Open a bottle and taste it properly. If it isn't what you hoped, tell us within 14 days of delivery.
You choose. A refund of what that bottle cost you, or a different bottle up to the same value.
You keep the one you opened. Nothing comes back to us. One bottle per order.
What we cover
| What happened | What you get |
|---|---|
| You opened it and it isn't for you | A refund, or a different bottle |
| Faulty or corked | A replacement or a refund |
| It arrived damaged | A replacement or a refund |
In all three you pay nothing, and nothing needs to come back to us.
How long you have
| What happened | How long you have |
|---|---|
| You opened it and it isn't for you | 14 days from delivery |
| Faulty or corked | Six months from delivery |
| It arrived damaged | 48 hours from delivery |
- Miss the 48 hours on a damaged bottle and you are still covered.
- Your legal rights on a faulty bottle can run longer than six months.
- A damaged, faulty or corked bottle never uses up your guarantee.
Changed your mind
Different situation, different rules. Bottles you have not opened can come back to us if you simply change your mind.
You can cancel at any time from the moment you order until 14 days after the day it is delivered. Tell us by email, then send the unopened bottles back within 14 days.
On a change of mind you arrange the return and you pay the postage. We do not collect. We recommend a tracked service, and keep your proof of postage.
The returns address, the refund timescales and the small print are in our Refund and Returns Policy.
How to claim
Email info@tikveslondon.uk with your order number and a line about what did not work for you. That is all we need.
If something arrived damaged, send photographs of the bottle and the outer box with it. The box tells us what happened in transit.
This page is the short version. Our Refund and Returns Policy is the full one, and it is what applies to your order.