Terms of service
1 · ABOUT THESE TERMS
These terms set out the agreement between you and Tikveš London Ltd when you use this website or buy from us.
Please read them before you order. By placing an order you accept them.
They operate alongside the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Whichever gives you more, these terms or the law, that is what applies.
Nothing in these terms affects your legal rights.
In these terms, "order" means everything you bought in a single transaction. "Bottle" means one bottle, whether you bought it on its own or as part of a case. "Working day" means Monday to Friday excluding public holidays in England.
We sell to people buying for themselves. We do not sell on trade terms and we do not supply for resale.
2 · WHO CAN BUY FROM US
We sell alcohol only to people aged 18 or over.
By placing an order you confirm that you are 18 or over, and that any person you have identified to receive the order on your behalf is 18 or over.
It is an offence to buy or attempt to buy alcohol on behalf of a person under 18.
Where we cannot satisfy ourselves that you are 18 or over, we will refuse or cancel your order and refund it in full. We may do this before despatch or at any point before delivery is completed.
We deliver only to the places listed in our Shipping Policy.
3 · THE DOCUMENTS THAT MAKE UP YOUR CONTRACT
Your contract with us is made up of these terms, our Shipping Policy, our Refund and Returns Policy, and the order you placed.
Those policies carry the detail on delivery, cancellation, returns and refunds. These terms carry everything else.
Where these terms and either of those policies differ, the position more favourable to you applies. Nothing in these terms removes either policy, or the guarantee set out in our Refund and Returns Policy.
Our Privacy Policy governs what we do with your personal information. Where these terms and our Privacy Policy differ on personal information, our Privacy Policy applies.
4 · HOW A CONTRACT IS MADE
Placing an order is an offer to buy. It is not yet a contract.
We will send you an email confirming that we have received your order. That email is an acknowledgement. It is not our acceptance.
A contract is made when we email you to say your order has been despatched. At that point we are bound to supply what that email lists.
Where we cannot accept your order, we will tell you and refund anything you have paid. We may be unable to accept an order because a product is not available, because of a pricing or description error, because we cannot confirm your age, because we do not deliver to your address, or because we suspect fraud.
5 · ORDERS WE REFUSE OR CANCEL
We may refuse or cancel an order for the reasons given in section 4, and where the law requires us to.
Where we cancel an order after payment, we refund it in full. We do this without undue delay and in any event within 14 days of telling you.
If we cancel, we tell you why.
6 · PRICES AND PAYMENT
The price of a product is the price shown on its page at the time you order.
Prices include VAT and any duty. The price you see is the price you pay for the product.
Delivery is charged separately. The charge that applies to your order is shown at checkout before you pay. Our Shipping Policy sets out the charges.
We take payment when you place your order.
We accept the payment methods shown at checkout. Payment is processed by Shopify and by the payment providers Shopify uses. We do not hold your card details.
Where the rate of VAT changes after you have paid, the price you paid does not change.
7 · PRICING AND DESCRIPTION ERRORS
We check our prices and our descriptions carefully. Errors still happen.
Where we find an error in the price of something you have ordered, we will tell you before we despatch it. You can carry on at the correct price or cancel. If we cannot reach you, we treat the order as cancelled and refund it in full.
Where the correct price is lower than the price you paid, we charge the lower price and refund the difference.
Where an error in a description is obvious and you could reasonably have spotted it, we are not required to supply the product at the wrong description.
Photographs are there to show you what you are buying. Bottles, labels and packaging change over time, so what arrives may differ in appearance from the photograph.
Vintages change. Where we send you a vintage other than the one named on the product page, tell us and we will replace it or refund it, whichever you prefer.
8 · DELIVERY
Our Shipping Policy sets out where we deliver, what it costs, how long it takes, and what happens at your door. It forms part of your contract with us.
Every order requires a signature on delivery. Your order may be accepted by you, or by another person aged 18 or over at the delivery address whom you have identified to us to receive it on your behalf.
We will deliver without undue delay and in any event within 30 days of the day you place your order, unless we have agreed something different with you.
Where delivery cannot be completed, our Shipping Policy sets out what happens, including when we may ask you to pay the cost of delivering your order again.
9 · RISK AND OWNERSHIP
Until your order reaches you, it remains ours.
Risk passes to you when your order comes into your physical possession, or into the possession of a person you have identified to us to receive it on your behalf.
Ownership of the bottles passes to you when we have received payment in full.
10 · CANCELLING, RETURNING AND REFUNDS
You may cancel your order without giving a reason at any time from the moment you place it until 14 days after the day it is delivered. This is a right given to you by law.
Where you cancel and return unopened bottles, you arrange the return and you pay the cost of it. We do not collect.
Where a bottle arrived damaged, is faulty or corked, where we sent you something you did not order, or where you opened a bottle and it was not to your taste, you return nothing and you pay nothing.
Our Refund and Returns Policy sets all of this out in full, including the returns address, the refund timescales, and our guarantee.
11 · GIFT CARDS
A gift card can be used against anything we sell. It cannot be exchanged for cash.
Our Refund and Returns Policy sets out how a gift card is cancelled, how long it lasts, and what happens where an order paid for with a gift card is refunded.
12 · YOUR ACCOUNT
You do not need an account to buy from us.
Where you create one, keep your login details to yourself, and tell us if you think someone else has used them.
You are responsible for what happens under your account, unless it was used without your knowledge and you could not reasonably have prevented it.
You may close your account at any time by emailing us. Closing it does not affect an order already placed.
We may suspend or close an account that is being used to break these terms or the law. Where we do, we will tell you, and it does not affect an order we have already accepted.
13 · USING THIS WEBSITE
You may use this website to browse, to buy, and to contact us.
You may not use it to break the law, to interfere with how it works, to collect data from it by automated means, or to buy for resale.
We may withdraw or change any part of this website. We do not guarantee that it will always be available or free of faults.
Our store runs on Shopify. Where the platform is unavailable, we will restore service as soon as we can.
14 · OUR CONTENT, AND YOURS
The text, photographs, design and other material on this website belong to us, or to the people who licensed it to us. You may not copy, republish or use it commercially without our written permission.
You may share our pages, and you may print or save material for your own use.
Where you send us a review, a photograph or any other material, it stays yours. You give us permission to use it on our website, in our emails and on our social channels, with your name if you gave one. Ask us to stop and we will.
Only send us material you are free to send.
15 · WHAT WE ARE RESPONSIBLE FOR
We are responsible for loss that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill.
We are not responsible for loss that is not foreseeable. Loss is foreseeable where it is obvious that it will happen, or where you told us it might happen before we accepted your order.
Where we are liable to you for a claim connected to an order, our total liability for that claim is limited to the amount you paid for that order.
That limit does not apply to the following, and we do not limit or exclude our liability for them in any way:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- your rights under the Consumer Rights Act 2015, including that what we sell must be of satisfactory quality, fit for purpose and as described;
- your right to cancel and be refunded under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
- liability for defective products under the Consumer Protection Act 1987;
- anything else the law does not allow us to limit or exclude.
We supply our products for private use. We are not liable for loss of profit, loss of business, or loss of business opportunity.
16 · EVENTS OUTSIDE OUR CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, industrial action, accidents, and disruption to the delivery network.
Where such an event happens we will contact you as soon as we can and take reasonable steps to reduce the delay. Where the delay is substantial you may cancel your order and we will refund you in full, including any delivery charge you have paid.
Nothing in this section affects your rights under section 8 where delivery has not happened within 30 days.
17 · PERSONAL INFORMATION
Our Privacy Policy explains what we collect, what we do with it, and the rights you have over it.
We use your personal information to take your order, to deliver it, and to deal with anything that follows. We send marketing email only to people who asked for it, and every marketing email carries a way to stop.
18 · IF SOMETHING GOES WRONG
Email us at info@tikveslondon.uk with your order number and what happened. We will look at it and reply.
Where you are not satisfied with how we dealt with it, say so and we will look at it again.
For free and impartial advice on your rights, you can contact Citizens Advice.
19 · GENERAL
If any part of these terms is found to be unenforceable, the rest continues to apply.
Where we do not insist that you do something you are required to do under these terms, or where we are slow to do so, that does not mean you no longer have to do it.
We may transfer our rights and obligations under these terms to another business. Where we do, we will tell you, and it will not affect your rights.
You may not transfer your rights under these terms to anyone else without our written agreement. This does not stop you giving what you bought to someone else as a gift.
These terms, together with the documents named in section 3, are the whole of the agreement between you and us.
Nobody other than you and us has any right to enforce these terms.
20 · THE LAW THAT APPLIES
These terms are governed by the law of England and Wales.
You and we may bring legal proceedings in the courts of England and Wales. Where you live in Scotland you may also bring proceedings in Scotland, and where you live in Northern Ireland you may also bring proceedings in Northern Ireland.
21 · CHANGES TO THESE TERMS
We may change these terms. The version that applies to your order is the version published at the time you placed it.
Where we change these terms in a way that affects an order we have already accepted, we will tell you, and you may cancel and be refunded in full.
These terms were last updated on 13 August 2026.
22 · WHO WE ARE
Tikveš London Ltd
11 Redan House
23 Redan Place
London
W2 4SA
United Kingdom
Registered in England and Wales, company number 07356331.
VAT registration number 227226129.